1. Introduction:

Forest Racks LLC ("ForestRacks", "we", "us" or "our") respects the privacy of its customers, users, and visitors ("you", "your", "subscriber" or "subscribers") and is committed to protecting your personal information. This Privacy Policy ("Policy") explains what information we collect, how we use it, and the steps we take to ensure your data is protected. This Policy applies to all of our products and services.

2. Information Collection:

We may collect information from you when you interact with us, such as when you visit our website, fill out forms, correspond with us through various channels, or use our products and services. Some of the methods ForestRacks use to collect data are automated and will take effect automatically as you navigate the Website and/or use the Hosting. This can include browsing and click-stream data, device information, and location data. The data collected through these automated methods allows us to better understand our customers' needs and improve our products and services. The information we collect may include:

  1. Personal Information: such as your name, telephone number, postal address, E-mail address, IP address, cookies, browser information, usage data, timezone, and information about your device including the type of browser, operating system, and screen resolution. Additional information may include company name, tax ID number, and information about technical, marketing, and executive contacts within your company or organization.
  2. Server Information: such as usage statistics, software downloads, server data, and information collected when you request technical support services.
  3. User Communications: information related to any communication between you and us, including but not limited to email, phone call, social media posting, messaging platforms, letters, forum posting, testimonials, or any other form of communication.

3. Use of Personal Information:

We use the personal information we collect to provide you with our products and services, authenticate your account, process transactions, and improve our offerings. We may also use this information to communicate with you, such as sending you updates or promotional materials. We may also use such information to investigate the use of unlicensed or unauthorized activity on ForestRacks machines. You can opt out of receiving promotional emails at any time by changing your settings on your 'profile' page within your account. Please note that we may still send important notices, such as important product updates and communications about purchases as well as changes to ForestRacks terms, conditions, and policies. Additionally, we may share your information with third parties as mentioned in the "Third-Party Service Providers" section of this document.

4. Storage and Protection:

We take appropriate measures to secure your personal information and keep it confidential. We store your data in secure servers and take necessary steps to prevent unauthorized access or misuse. In accordance with established policies and procedures, ForestRacks will periodically destroy or erase any Personal Information that is no longer needed. We also retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected.

5. Non-Personal Information:

We also collect non-personal information such as website usage data, which we use to improve our services and better understand our customers' needs.

6. Third-Party Service Providers:

At ForestRacks, we may share your personal information with various third-party service providers for specific purposes, such as:

  1. Requesting your feedback and reviews on review platforms such as Trustpilot
  2. Ensuring accurate WHOIS information with domain registrars
  3. Screening new orders for previous fraudulent activity and reporting existing clients who violate our Terms of Service with FraudRecord and FraudLabsPro
  4. Handling our emails to and from subscribers with Amazon SES, Apple iCloud, and Google Gmail
  5. Depending on the payment method used by the subscriber, sharing your personal information with Paypal or Stripe
  6. And as required by law or for the purpose of providing our services to you.

Please note that all third-party service providers are subject to strict data protection and confidentiality agreements and will only process your personal information in accordance with our instructions and for the purposes set out in this Privacy Policy.

6. Locations of Processing:

Where possible, personal data may be transferred to, and stored at, a destination outside the United States. It may also be processed by staff operating outside the United States who work for us. We will take all reasonable steps to ensure that your data is treated securely, in accordance with this privacy statement.

7. Individual’s Rights:

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights as follows:

  1. Individuals may request access to their personal data held by us as a data controller.
  2. Individuals may request us to rectify personal data submitted to us or, where appropriate, contact us via the relevant website registration page or by amending the personal details held on relevant applications with which they registered.
  3. Individuals may request that we erase their personal data in certain circumstances as per GDPR.
  4. Where we process personal data based on consent, individuals may withdraw their consent at any time by contacting us or clicking on the unsubscribe link in an email received from us.
  5. Individuals may have other rights to restrict or object to our processing of personal data and the right to data portability.
  6. Individuals may have other rights to restrict or object to our processing of personal data and the right to data portability as per GDPR.
  7. Individuals may request information about, or human intervention into, any automated data processing that we may undertake.

If you wish to exercise any of your rights as outlined in this policy, please contact us via email at [email protected] for assistance.

8. Cookies and Similar Technologies:

We use cookies and similar technologies on our website to improve the user experience and to better understand our customers' needs. Cookies are small text files that are stored on a user's device when they visit a website.

We use the following types of cookies on our website:

  1. Essential cookies: These cookies are necessary for the website to function properly and cannot be turned off. They are typically only set in response to actions made by you, such as logging in or filling out forms.
  2. Performance cookies: These cookies collect information about how users interact with our website, such as which pages are visited most often and whether users receive error messages. We use this information to improve the performance of our website.
  3. Functional cookies: These cookies are used to remember user preferences, such as language preference, and to provide a more personalized user experience.
  4. Advertising cookies: These cookies are used to track user behavior and to deliver targeted advertising.

We rely on your consent for the use of non-essential cookies and similar technologies on our website. By continuing to use our website, you consent to our use of these technologies. You can manage your cookie preferences by clicking on the cookie settings link on our website.

Please be aware that if you choose to disable or delete cookies on your device, it may negatively impact the overall functionality of our website.

9. Complaints:

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to [email protected]. We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the US data protection regulator, the Federal Trade Commission (“FTC”). For further information on your rights and how to complain to the FTC, please refer to the FTC website https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

10. Changes to Our Policy:

ForestRacks reserves the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Modified" date of this Privacy Policy. Your continued use of the service after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy. Last modified on 05/10/2023

11. Severability:

If any provision of this Policy is found to be invalid or unenforceable in a particular jurisdiction, such provision shall be severable and shall not affect the validity and enforceability of the remaining provisions. This Policy shall be governed and construed in accordance with the laws of the state of Illinois, United States, without giving effect to any principles of conflicts of laws.

12. Contact Us:

If you have any questions or concerns about our Privacy Policy, or if you would like to exercise any of your rights, please contact us at ([email protected]). We will make every effort to resolve your concerns.