What information does ForestRacks collect?

ForestRacks collects information from you when you send it to ForestRacks directly by filling out forms on ForestRacks Website (including any application you may make for Services or the Hosting), corresponding with ForestRacks by ticket, E-mail, social media such as Discord or Twitter, writing to ForestRacks by post, or speaking to ForestRacks by telephone. ForestRacks also collect information from you when you browse the website and use our Hosting, as set out in detail below. Some of the methods ForestRacks use to collect data are automated and will take effect automatically as you navigate the Website and/or use the Hosting.

Personal Information:

Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person ("Personal Information").

ForestRacks may collect the following Personal Information from you: name, address, telephone number, postal address, E-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website (in the case of direct customers) and, if applicable, company name, postal address, telephone number, E-mail address or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.

User Communications:

If you communicate with ForesRacks, ForestRacks may collect information relating to that communication whether it takes the form of E-mail, phone call, social media posting, messaging platforms, letter, forum posting, testimonials or any other form of communication between you and ForestRacks or submitted by you to the Website (collectively, "User Communications").

Server Information:

If you use one of ForestRacks products such as ForestRacks hosting, ForestRacks may collect usage statistics, monitor software. or download server data. This information includes without limitation: (a) the licensed or unlicensed status of the software; (b) Download and store server contents for use of backups; or (c) Collect information about server handware usage (d) Collect data about infiliration or packet flooding (e) The operating system (f) Monitor bandwidth usage. Additionally, which features of the software are most often used in order to improve and make adjustments to the software; and information collected from you by ForestRacks in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the root directory of the server upon which you installed the ForestRacks software and any affected accounts including email accounts, MySQL accounts and other accounts.

Non-Personal Information:

ForestRacks also collect data in a form that does not, on its own, permit direct association with any specific individual. ForestRacks may collect, use, transfer, and disclose non-personal information for any purpose.

How does ForestRacks use and store the information it collects?

As a general matter, ForestRacks may use the Personal Information you disclose to ForestRacks to improve and provide the Website, the Services and ForestRacks other products and services, and for the specific purpose that you gave ForestRacks your Personal Information. More specific details on how ForestRacks use your information follows below.

ForestRacks may use Personal Information to create and authenticate your account, to process transactions you request such as software license purchases, hosting, or domains in order to perform any contract you have entered into with ForestRacks, to provide you with customer and technical support and to communicate with you about your account and ForestRacks products and services.

The Personal Information you provide to ForestRacks allows ForestRacks to provide you with the newsletters and mailing lists that you have signed up for with ForestRacks. If you do not want to be on ForestRacks mailing list, you can opt out at any time by changing your settings in your 'profile' page within your account.

ForestRacks may also use Personal Information to offer, market or advertise to you ForestRacks products and services. While such ForestRacks products and services may reference, incorporate or include third-party products and services, ForestRacks will not use your Personal Information to independently offer, market or advertise third-party products and services unless ForestRacks first obtain your consent to do so.

From time to time, ForestRacks may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to ForestRacks terms, conditions, and policies. Because this information is important for your interaction with ForestRacks you may not opt out of receiving these communications.

ForestRacks may also use your Personal Information for any other legal purpose stated in this Privacy Policy, and any other purpose for which you have given ForestRacks express consent.

Where you consent to ForestRacks doing so, ForestRacks or third parties such as TrustPilot and Mailgun may use your Personal Information to send you receipts or direct marketing communications. Should you ever choose to 'opt out' of receiving such communications ForestRacks may retain your Personal Information on file to ensure that ForestRacks do not continue to target you with communications of the type that you have asked ForestRacks to cease sending to you.

ForestRacks limits the use of Personal Information to the purposes identified in this Privacy Policy and for which you have provided explicit consent. In accordance with established policies and procedures, ForestRacks retains Personal Information only for as long as necessary to fulfil the stated purposes, unless it is required by law for a different period or ForestRacks has the consent of the individual.

In accordance with established policies and procedures, ForestRacks will periodically destroy or erase any Personal Information that is no longer needed.

ForestRacks may send Personal Information over third-party upstream internet service providers, over third-party platforms such as Discord, and to third-party platforms such as TrustPilot or Mailgun to make communications quicker, more reliable or more convenient.

ForestRacks may use User Communications in the same way as ForestRacks uses Personal Information. If you communicate with ForestRacks for a particular purpose, ForestRacks may use your User Communications for that purpose. For example, if you contact ForestRacks for technical support, ForestRacks may use your communications to provide technical support to you.

ForestRacks may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide ForestRacks products and services. ForestRacks may also use such information to investigate the use of unlicensed or unauthorized activity on ForestRacks machines.

ForestRacks utilizes FraudRecord and FraudLabsPro to screen new orders for previous fraudulent activity and report existing clients who violate our Terms of Service. In case of a violation, you may be reported to FraudRecord for misbehaviour using one-way hashed information.

Modified: 09/18/2021